Joxer Hillsborough

Ruth Young

Over half an hour waiting for some fried eggs and toast for 2 children. Absolutely ridiculous. My sister and I arrived with 2 children this morning for breakfast. As we were seated at the table we were asked what we wanted to drink which we ordered. At the same time I asked for fried eggs and toast for my 3 year old daughter and to bring as soon as possible. About 5 minutes later a server returned with drinks and took the rest of our food order. My son only wanted toast while my sister and I ordered cooked meals from the menu. About 20 minutes later I asked a passing server where the food was, she said something about the printer not working in the kitchen and she would chase it up. 10 minutes later a server arrived at the table with the meals for my sister and I. I was confused and annoyed as the children were asking about their food for long enough. It was outrageous that it was taking so long for toast and fried eggs to come, and to come after our food when they were specifically ordered before the rest of the food and requested to come as soon as possible. She did apologise and mentioned the printer again but this in my eyes is not a reasonable explanation. If technology fails, something else needs to happen to fulfil the service. I asked where the children’s food was and she said it was waiting at the hatch. Which she brought a few minutes later, albeit the toast was barely toasted on one side, and the eggs, that while cooked, weren’t that well done to think they would take too long to cook 🤦🏻‍♀️ 30min wait for that for the kids was a joke. There was only 1 table ahead of us and having the waitress’ sign as she walked away after I complained was just rude, unprofessional and disrespectful. No compensation for this disaster was offered either…. Not even a fresh cup of tea or coffee to replace what had gone cold while waiting. Terrible customer service. I can understand things go wrong but alternative processes should be put in place to overcome these issues. Our adults meals were tasty so I’m not knocking the food served to us. The ambience was pleasant also. A shame the experience was marred by the service.

Rating: ★★☆☆☆

3 months ago

Tara B

My husband and I went for lunch and were very happy with our experience. I had the Hot cod brioche roll and he had the chicken and waffles. Both dishes were delicious, well presented and hot! Service was very good and the decor/atmosphere was comfortable Highly recommended

Rating: ★★★★★

7 months ago

Maria Mc

Great breakfast here for a birthday celebration. Bright airy clean and the food was amazing! Great price. Staff were so friendly and welcoming. They also welcome dogs

Rating: ★★★★★

2 months ago

Anjali Taneja

I love their chicken waffles with the sweet butter. One of the best matcha as well. I love going here once in few months to treat myself.

Rating: ★★★★★

10 months ago

Andrew Smith

very nice people and the food wasn’t bad. The problem was that the meat had far too much salt on it. It was over seasoned now. Perhaps that’s just one bad one I will give it another try Very definitely as it seems to be a great venue and I’m pretty sure that the bulk of the food they produce is great so don’t see this is a bad review. Just make sure to ask them not to over salt your meat.

Rating: ★★★☆☆

3 months ago