Joxer Hillsborough

Ruth Young

Over half an hour waiting for some fried eggs and toast for 2 children. Absolutely ridiculous. My sister and I arrived with 2 children this morning for breakfast. As we were seated at the table we were asked what we wanted to drink which we ordered. At the same time I asked for fried eggs and toast for my 3 year old daughter and to bring as soon as possible. About 5 minutes later a server returned with drinks and took the rest of our food order. My son only wanted toast while my sister and I ordered cooked meals from the menu. About 20 minutes later I asked a passing server where the food was, she said something about the printer not working in the kitchen and she would chase it up. 10 minutes later a server arrived at the table with the meals for my sister and I. I was confused and annoyed as the children were asking about their food for long enough. It was outrageous that it was taking so long for toast and fried eggs to come, and to come after our food when they were specifically ordered before the rest of the food and requested to come as soon as possible. She did apologise and mentioned the printer again but this in my eyes is not a reasonable explanation. If technology fails, something else needs to happen to fulfil the service. I asked where the children’s food was and she said it was waiting at the hatch. Which she brought a few minutes later, albeit the toast was barely toasted on one side, and the eggs, that while cooked, weren’t that well done to think they would take too long to cook 🤦🏻‍♀️ 30min wait for that for the kids was a joke. There was only 1 table ahead of us and having the waitress’ sign as she walked away after I complained was just rude, unprofessional and disrespectful. No compensation for this disaster was offered either…. Not even a fresh cup of tea or coffee to replace what had gone cold while waiting. Terrible customer service. I can understand things go wrong but alternative processes should be put in place to overcome these issues. Our adults meals were tasty so I’m not knocking the food served to us. The ambience was pleasant also. A shame the experience was marred by the service.

Rating: ★★☆☆☆

8 months ago

Tara B

My husband and I went for lunch and were very happy with our experience. I had the Hot cod brioche roll and he had the chicken and waffles. Both dishes were delicious, well presented and hot! Service was very good and the decor/atmosphere was comfortable Highly recommended

Rating: ★★★★★

11 months ago

Hayley Topping

Ate her yesterday, 2 of us got food poisoning (ate the same thing). Vomiting within an hour of leaving this restaurant. Food wasn't the greatest to be honest, we said to the server about the over done chips which you couldn't get a fork to pierce through, she said she'd tell the chef, the burgers were dry and the burger buns too big for the size of the burgers. The dessert although massive in size, was also burnt and that's what was tasted throughout. We were also charged a 10% service charge which we didn't know about. No apologies for the food or offers to remove or not charge for items as a good will gesture. Just awful! Advise to spend your money elsewhere!

Rating: ★☆☆☆☆

5 months ago

Shauna R

The service is always good, friendly staff and a lovely atmosphere. Being dog friendly is always a plus! They have a great menu, the food is always lovely and coffee is too! A great wee spot with plenty of vegetarian options also.

Rating: ★★★★★

4 months ago

Jay

I have been to Joxer a few times before, and always had a decent experience. The place is lovely and the coffees always good. However today as I Went for breakfast and ordered their “special” of pear crumble french toast, which sounded amazing. Unfortunately It wasn’t. It was a boiled pear on top of tasteless dry cool bread and no flavour, it didn’t really taste of anything. I awkwardly sent it back, only to hear someone from downstairs loudly saying “what’s wrong with it?” I was mortified, and made to feel like I was just being difficult. I’ve never sent food back in my life. The dish was taken away uneaten but still left on the bill, which felt dismissive as I feel it’s important to feel respected as a customer.

Rating: ★☆☆☆☆

3 months ago